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Purchase Conditions



These General Conditions of Contract (hereinafter "Conditions") have the function of regulating the relationship between Lisa Formacion (hereinafter the "Provider") and the clients (hereinafter the "USER"), regarding all transactions carried out through from the online store at (hereinafter “Website”) and by telephone contracting.


Please read these Terms carefully before using this website or placing an order through it. The USER agrees to be bound by these Conditions, so if you do not agree with all the Conditions, you should not place any order.


These Conditions could be modified, so you must read them before enrolling in any course.



Regulated education refers to education contemplated by the Ministry of Education and taught in public or private centers accredited for it (baccalaureate, degrees, training cycles, etc.). The product offered by the PROVIDER, are non-regulated training courses without official character, but of quality, aimed at complementing the knowledge of the users and serving as a basis to be able to be more competitive in the labor market.


Non-regulated education, as is the case of that provided by the PROVIDER, is that which is not contemplated by the Ministry of Education, but allows obtaining a specialization in the workplace, as well as the acquisition of theoretical training that can respond in all, or in part, to the demands of the market.




The effective sale of the product offered by the PROVIDER implies full and unreserved acceptance of each and every one of the provisions included in these Conditions, which may be modified.






The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€). These prices, unless expressly stated otherwise, include shipping costs or any other additional services and annexes to the purchased product.


The accepted means of payment will be the following:


  • By credit or debit card, being justified by sending the purchase receipt to THE USER.

  • By deposit or bank transfer, and must be justified by sending the USER to the PROVIDER of the bank receipt. The accounts in which you can make the deposit will be provided by the training advisor.

  • Through Bizum, being justified by sending the purchase receipt to THE USER.

  • Through internal financing with the center, being justified by sending the purchase receipt to THE USER.



Shipping costs are included in the price. The order will be sent by certified mail, through the shipping company, to the address you indicated at the time you made your purchase. The provider does not guarantee delivery to postal boxes.



Between the placing of the order and the date of the first delivery attempt by the transport company at the address indicated in the order, corresponds to the sum of these 2 factors:


  1. The shipment preparation period (24 to 48 hours) = validation and verification of your data and payment + preparation of your order + collection by the transport company.

  2. The transport and delivery time of your order are indicated in business days, ranging between 15 and 20 days. In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made. When you receive your package, we advise you to verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the carrier's delivery note if you found any anomaly upon receipt. When opening your package, if you find that the items delivered do not conform to your order or are damaged, contact us by calling 611 12 62 64.



Once the order is placed, the website sends an invoice by email.



In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).



The USER has 14 calendar days after enrolling in the course to return it.


To carry out the right of withdrawal, the requirements must be met in accordance with the provisions of Law 3/2014, of March 27, which modifies the Consolidated Text of the General Law for the Defense of consumers and users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 -EDL 2014/35453- and that adapts Spanish legislation to the provisions of Directive 2011/83/EU, of October 25, on rights of consumers, which repeals Directives 85/577/CEE and 97/7 -EDL 2011/260927-. Not being applicable in cases where:


– The tutoring service has been used.

– The training material has been used.

– The materials have been unsealed and/or manipulated after delivery, as they may be copied.

– The course has an offer applied to the price or it is a special promotion.


In the cases mentioned above, a change of course or courses will be made until the total value paid by the student is added, and it may be the same of a similar or higher price paying the difference. The shipping costs of said change will be assumed by the USER himself.


To make the return effective, notice must be given within the period established by law (14 calendar days from the date of enrollment) and the student must bear 80 euros of expenses corresponding to the return costs.


To carry out such reimbursement, we may charge the aforementioned costs to the credit or debit card account or use the payment details provided when placing the Order. In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and USER.


In the event that the product or its packaging have suffered any damage or is not in the original shipping conditions, the value of the item will be depreciated. This provision does not affect the rights recognized to the consumer by current legislation.


In cases where the USER considers that at the time of delivery the product does not conform to the provisions of the Contract, is a damaged product during shipment, or is incorrect, you must contact us immediately by means of of our contact form, providing the data of the product, as well as the damage it suffers, or by calling 611 12 62 64. Once the return request has been examined, and the appropriate checks have been made, prior confirmation via e‐ mail, we will proceed to collect the product, at the place of delivery of this. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to any proven defect or defect, will be fully reimbursed, including the delivery costs incurred to deliver the item. The rights recognized by current legislation are protected.



The exchange of an item for a different one will not be accepted, in this case, it must be returned and a new purchase must be made. The return of a product purchased on the Website or by telephone, may be made by requesting collection at the USER's address, by sending an email requesting the return with the contact details and order number, or by contacting our customer service on the phone 611 12 62 64.


In the event of receiving an erroneous order, call us at Customer Service at the telephone number 611 12 62 64 or send us an email to the address



It will be understood that the USER accepts the conditions established when registering.


Within a maximum period of 15 working days, from the time of enrollment to delivery, THE USER will receive the material, except in the event that the course requested by the publisher is not immediately available.



Any commercial use of the products with a registered trademark is expressly prohibited, unless expressly authorized by the PROVIDER or the owner of the trademark registration.


The User undertakes to inform or deliver all the useful and/or relevant and truthful information for the correct execution of the provision of the services. Especially, those data or information related to your particular needs and that would contribute to an optimal provision of services by the PROVIDER.


The User undertakes to collaborate with THE PROVIDER during the development of the provision of services, not placing impediments to said provision, and must follow its instructions and the programming established for the development of the service in the terms in which it has been contracted.


The User is obliged to pay the price of the contracted services.


The contracted service is for the exclusive use of The User, with the data provided to THE PROVIDER. Only one certificate of completion of the course will be issued in the name of The registered User, and in no case will more than one certificate be issued to another identity other than the one provided by The User at the beginning of the course.


In the case of online courses, THE PROVIDER will provide access codes to the User who has made the contract. These access codes are for personal and non-transferable use. The User must be responsible for the custody of said passwords and their exclusive use. It is expressly noted that the use of passwords to access the course by unauthorized persons (other than The User), may lead to the termination of the contract by THE PROVIDER, without reimbursement of the amount of the course. The User may use their passwords from different computer equipment, but may not share them with third parties, nor disseminate said passwords by any means of communication, for purposes other than their own use by the student. The detection of this fact by THE PROVIDER, once verified, will be grounds for cancellation of the contract, canceling the passwords, and without the possibility of any refund of the amount of the course.



It undertakes to make available to the User the necessary information regarding the product and once the purchase has been made, to send a verification via email, which shows receipt of the order made, and confirmation of payment. Likewise, it will prepare an invoice that will be provided to the consumer together with the contract and their order.


THE PROVIDER undertakes to provide the services for which it is contracted, within the dates and/or terms agreed with the User, diligently and in accordance with the professional uses and customs of its sector of activity.


In addition, THE PROVIDER undertakes to comply with its duty of information prior to the contractual relationship between THE PROVIDER and The User, on the essential characteristics of the provision of the services object of the same and/or all the information on how and/or in what conditions are provided or carried out, in addition to all other necessary pre-contractual information.




The PROVIDER is exempt from any type of responsibility derived from the information published on the website, provided that this information has been manipulated or introduced by a third party unrelated to it, such as the information and stored content, by way of example, but not limitation, generators of blogs, comments, social networks or any other means that allow third parties to independently publish content on the Website.


However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the PROVIDER makes itself available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all those contents that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order.



THE PROVIDER reserves the right to exclude or not allow the acquisition of the product, when it considers that the current regulations, the general conditions, morality, generally accepted customs, public order, are violated, when a third party is harmed, or when , for reasons derived from the image and reputation of your website, do not consider it appropriate. In this case, if the payment had been made, it would be returned.



THE PROVIDER may hire service providers and collaborate or assign the formalized contracts to third parties to carry out the supply of all or part of the courses to which it is committed by virtue of the different operations that are formalized.



The contract between THE USER and THE PROVIDER will be terminated when both parties comply with the obligations to which they commit themselves in the same or when it is terminated by any of them if any of the causes provided for termination occurs, or if the counterpart fails to seriously any of the obligations established in the contract.



THE PROVIDER informs you that these General Conditions of Contract are governed in each and every one of its extremes by Spanish legislation.


This contract is established in Spanish. As the consumer enjoys protection regulations, he may claim or sue from the jurisdiction of his domicile.


Both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals (Spain), in the following cases:

• That the purchasing party is domiciled outside the European Union and in said country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of jurisdiction;

• If it is a sale made by a company acting within the framework of its business or professional activity.

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